Reservations are managed by the front desk team at The Inn At Mazama. There is a three night minimum stay in the cabins during holiday periods, but otherwise the minimum stay is 2 nights for most of the cabins we rent on behalf of the owners. Use of The Inn's guest facilities is not included with cabin rentals. However, the pool and tennis court are each available for a nominal fee.
No deposit is required. Full payment is due 30 days prior to your arrival, or at the time of booking if made within 30 days of your arrival. We accept AMERICAN EXPRESS, VISA, MASTERCARD, DISCOVER CARD or a personal check.
A reservation may be cancelled or changed up to 30 day prior to arrival with no penalties. Any cancellations or changes within 30 days prior to arrival are subject to full payment. If you cancel your reservation, we will open those dates up for rebooking and if we are able to find a replacement guest we will refund you in the following way.
1. No refund for dates that cannot be rebooked
2. For dates that can be rebooked we will deduct any lost revenue from a potential lower booking fee and deduct 10% from the refund to cover processing costs
3.You may opt to use any refunds for future bookings
Cancellations must be made by US mail or phone. NO E-MAIL CANCELLATIONS, please. Re-booking is considered under special circumstances, but generally we do not permit cancellations due to weather, nor during holiday periods.If you are experiencing COVID-19 symptoms, we will make an exception to our standard policy and allow you to cancel your reservations at The Inn as we all support each other during these challenging times.
The Inn is not responsible for weather or road conditions at your starting point, in Mazama, or anywhere on your route. We are not responsible for too much nor too little snow, rain, wind, smoke, or other conditions that Mother Nature controls. However, if all mountain passes are closed by the Washington State Department of Transportation, we will allow rescheduling. If you are concerned about your trip being interrupted, we suggest that you look into trip insurance.
Check in time is 3 pm. Check out is 11:00 am. (However, the Siskun Song and Firefly cabins have a check in of 4 pm.) Exceptions should be arranged through the Inn office in advance.
The Inn at Mazama and all of the cabins we manage have a strict NO smoking policy either inside the building or on the grounds of the respective property.
Pets are only allowed at approved cabins or in designated rooms within The Inn at Mazama. An additional $25 per night, per room at The Inn is applied. Pet fees vary for the cabins.If you are bringing a well behaved pet, you must ensure that you’ve received approval prior to doing so. You must clean up after your pet and dispose of any waste. Pet food during your stay should not be left out as it attracts rodents and pests.If a pet damages a property, appropriate charges will be assessed to make the necessary repairs.